2.2.2 Safe to install
The Engage Service Desk App offers users continuous, 24/7 access to the current status of their help and support requests.
Existing INHS-Engage clients are already familiar with the ability to contact support via phone or email for updates on their tickets at any time. The iOS-based Service Desk application introduces an additional means of obtaining up-to-the-minute information regarding service requests. It provides direct access to the issue tracking database, enabling users to monitor recent activity, submit new support requests, or request status updates conveniently through their iPhone or iPad.
For instances where describing a technical issue might be challenging — for example, identifying an unresponsive device connected to a PC — users can simply capture and submit a photo using their device’s camera. Additionally, the app supports push notifications to inform users when their requests are completed or when additional information is needed.
This application is exclusively available to INHS-Engage Service Desk customers.
Engage Service Desk is a product developed by Engage, a division of Inland Northwest Health Services.
Overview
Engage Service Desk is a Freeware software in the category Business developed by Tegria Services Group - US, INC.
The latest version of Engage Service Desk is 2.2.2, released on 06/27/2025. It was initially added to our database on 06/27/2025.
Engage Service Desk runs on the following operating systems: iOS.
Users of Engage Service Desk gave it a rating of 5 out of 5 stars.
Pros
- Comprehensive service desk solutions tailored for enterprise needs.
- Strong focus on customer support and IT service management.
- Integration with other enterprise systems for streamlined operations.
- Good reputation for customer service and support quality.
Cons
- Potential high cost for small to medium-sized enterprises.
- May have a steep learning curve for new users.
- Limited information available on customization options.
- Dependence on vendor for updates and support, which could affect response times.
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